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Arrival
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Guests

Frequently Asked Questions

Everything you need to know about your stay at the Mercure Hotel Pforzheim
To help you plan your stay with us in a relaxed manner, we have compiled the most important information about arrival, rooms, breakfast, and events. If your question is not answered here, our team will be happy to assist you.

Arrival & Location

When is check-in and check-out?
Check-in is from 3:00 PM. Check-out is until 12:00 PM.
Where is the hotel located?
The Mercure Hotel Pforzheim is located in the Wilferdinger Höhe district in the northwest of the city – in a quiet location yet with good transport links.
How do I reach the hotel by public transport?
A bus stop is located directly at the hotel. From there, you can reach the main train station and the city center in about 15–20 minutes.
How is the connection to the motorway?
The A8 motorway (Pforzheim West exit) can be reached in just a few minutes and offers direct connections to Stuttgart and Karlsruhe.
s there parking available at the hotel?
Yes, parking spaces are available in the underground garage (€12 per night) as well as public parking spaces at the hotel.

Rooms & Accommodation

How many rooms does the hotel have?
The hotel has 201 rooms in various categories.
Are the rooms air-conditioned?
Some rooms – especially higher categories – are air-conditioned.
Is there Wi-Fi in the hotel?
Yes, free Wi-Fi is available throughout the hotel.
Are there family rooms or studios?
Yes, the hotel offers family rooms as well as studios with kitchenettes, which are particularly suitable for longer stays.
Are pets allowed?
Yes, dogs are welcome. There is a fee of €15 per night.

Breakfast & Lobby Bar

Is breakfast offered?
Yes, a breakfast buffet is served daily on the 6th floor with views of the surrounding area.
When is breakfast served?
Monday to Friday: 6:30 a.m. – 10:00 a.m. Saturday, Sunday, and public holidays: 7:00 a.m. – 11:00 a.m.
What can I expect at breakfast?
Enjoy a selection of hot and cold dishes, fresh fruit, juices, and sweet and savory options – vegetarian and vegan choices are also available.
When is the Lobby Bar open?
The Lobby Bar is open daily until 11:00 p.m.

Meetings & Events

Are there meeting rooms at the hotel?
Yes, the hotel has three meeting rooms.
How many people can events be held for?
Events can be held for up to 100 people.
Are the meeting rooms equipped?
All rooms offer natural light, modern presentation technology, and free Wi-Fi and are located on the ground floor of the hotel.
Are catering and coffee breaks available?
Yes, we offer customized coffee breaks and catering solutions to suit your event.

Discover Local & Surroundings

What is there to do around the hotel?
Pforzheim is considered the gateway to the Black Forest and offers ideal conditions for excursions into nature, cycling, and hiking.
What are the highlights in Pforzheim?
Pforzheim is known as the Gold City and looks back on a long tradition of jewelry and watchmaking. Attractions such as the Pforzheim Jewelry Museum, the Technical Museum, and the city center with its cultural offerings provide fascinating insights into the city's history. At the same time, the surrounding area invites you to take excursions into the Black Forest.
Are there jogging or running trails nearby?
Yes, the Herzgrund jogging trail, a roughly 4 km long running route through the forest landscape, is located near the hotel.
Is the region suitable for cycling tours?
Yes, numerous cycling routes along the Enz, Nagold, and Würm rivers lead through diverse landscapes all the way to the Black Forest.