The following terms and conditions apply to any rental of hotel rooms for accommodation, as well as all other services and deliveries provided to the customer.

Subletting or further letting of the provided rooms for purposes other than accommodation requires the prior written consent of the hotel.

The customer's terms and conditions only apply if this has been expressly agreed in writing beforehand.

The contract is concluded upon acceptance of the customer's application by the hotel. The hotel is free to confirm the room booking in writing.

The contracting parties are the booked hotel, hereinafter referred to as "the Hotel", and the customer. If a third party has made the booking for the customer, that third party is jointly and severally liable to the Hotel together with the customer for all obligations arising from the hotel accommodation contract.

The hotel is liable for its obligations under the contract. This liability is limited to defects in performance that, except in areas typical of the service, are attributable to intent or gross negligence on the part of the hotel.

All claims against the hotel generally expire after six months.

The foregoing limitation of liability and short limitation period also apply in favor of the hotel in the event of breach of obligations during contract negotiations and positive breach of contract.

All online credit card transactions are subject to an authentication process by the credit card company, namely “3DSecure” for Visa / Mastercard or “Safekey” for American Express, regardless of whether the reservation relates to a prepaid or non-prepaid rate.

Online credit card transactions for prepaid reservations: If the customer wishes to pay a prepaid rate with a credit card, valid credit card details must be entered at the end of the reservation process. The payment process is carried out by the customer's credit card company after successful completion of the authentication process. The credit card is charged directly for the full reservation amount, and a "credit card token" is generated. The credit card token is an encoded representation of the credit card type and number. The credit card token is stored for a specified period to cover any outstanding payments the customer may have before or during their stay at the hotel. The hotel reserves the right to charge the credit card token at any time during the storage period for such outstanding payments, including any cancellation or late cancellation fees. When the credit card token is charged, the customer's credit card company initiates a payment transaction, and the customer's credit card is debited.

Online credit card transactions for non-prepaid reservations: For non-prepaid reservations, you may be required to provide valid credit card details at the end of the reservation process as security for the hotel to cover charges not paid on-site. Upon successful authentication, a credit card token will be generated.
This credit card token will be held for a specified period to cover any outstanding payments from the customer that are not settled before or during their stay at the hotel. The hotel reserves the right to charge the credit card token at any time during this holding period for such outstanding payments, including any cancellation or late cancellation fees, but not before the date of the reserved accommodation. When the credit card token is charged, the customer's credit card company will process the payment, and the customer's credit card will be debited.

PayPal: If the customer selects PayPal as the payment method, an active PayPal account is required. During the booking process, which is hosted by PayPal, the customer is redirected to an iFrame (PayPal login window). The customer is prompted to authenticate themselves with their login credentials and authorize the payment. The customer is then redirected back to the booking website, where the booking process is completed. The payment is processed directly by PayPal at the end of the booking process, and the customer's PayPal account is debited.

Instant Bank Transfer / Pay Now: If the customer selects the instant bank transfer / pay now payment method, they will be redirected to an iFrame window hosted by Sofort during the reservation process. The customer will be prompted to enter their bank payment details, authenticate themselves using their familiar bank verification procedure, and authorize the payment. The customer will then be redirected back to the reservation website, where the reservation process is completed. The payment is processed directly by Sofort at the end of the reservation process, and the customer's account will be debited.

The hotel reserves the right not to offer certain payment methods or to refer guests to other options. Available payment methods will be displayed during the booking process.

The hotel is obliged to keep the rooms booked by the customer available and to provide the agreed services.

The customer is obligated to pay the hotel's applicable or agreed-upon prices for the room rental and any additional services used. This also applies to services and expenses incurred by the hotel on behalf of the customer and paid to third parties.

The agreed prices include the applicable statutory value-added tax (VAT). Any increases in VAT will be borne by the customer. If the period between the conclusion of the contract and its fulfillment exceeds four months and the price generally charged by the hotel for such services increases, the hotel may raise the contractually agreed price appropriately, but by no more than 10%.

The hotel may also change the prices if the customer subsequently requests changes to the number of rooms booked, the hotel's services, or the length of stay, and the hotel agrees.

Hotel invoices without a due date are payable within 10 days of receipt without deduction. The hotel is entitled to demand immediate payment of any outstanding amounts at any time. In case of late payment, the hotel is entitled to charge default interest at a rate of currently 5% above the base interest rate of the European Central Bank. The hotel and/or the customer reserve the right to claim higher or lower damages.

The hotel is entitled to demand a reasonable advance payment or security deposit upon conclusion of the contract or thereafter, taking into account the legal provisions for package tours. The amount of the advance payment and the payment dates can be agreed upon in writing in the contract.

The customer can only offset or reduce a claim by the hotel with an undisputed or legally valid claim.

Cancellation of a contract by the customer with the hotel requires the hotel's written consent. If such consent is not given, the agreed price under the contract is payable even if the customer does not make use of the contractual services. This does not apply in cases of default by the hotel or if the hotel is responsible for the impossibility of providing the services.

If a deadline for free cancellation of the contract has been agreed upon in writing between the hotel and the customer, the customer may cancel the contract up to that deadline without incurring any payment or damage claims from the hotel. The customer's right of cancellation expires if they do not exercise their right to cancel in writing to the hotel by the agreed deadline, unless the hotel is in default of performance or performance is impossible due to circumstances for which the hotel is responsible.

In the event of cancellation by the customer without prior notice and without agreement with the hotel, the full reservation fee is payable.

The hotel is entitled to calculate the damages it incurs, which are to be reimbursed by the customer, as a lump sum. The customer is then obligated to pay 90% of the contractually agreed price for accommodation with or without breakfast, 70% for half-board arrangements, and 60% for full-board arrangements. The customer is free to prove that the aforementioned claim did not arise or did not arise in the amount claimed.

If a free right of withdrawal for the customer has been agreed in writing within a certain period, the hotel is entitled to withdraw from the contract within this period if inquiries from other customers for the contractually booked rooms are received and the customer does not waive his right of withdrawal upon inquiry from the hotel.

If an agreed advance payment is not made even after the expiry of a reasonable grace period set by the hotel with a threat of refusal, the hotel is also entitled to withdraw from the contract.

Furthermore, the hotel is entitled to terminate the contract without notice for objectively justified reasons, for example, if: force majeure or other circumstances beyond the hotel's control make performance of the contract impossible; rooms are booked under misleading or false pretenses regarding essential facts, e.g., concerning the identity of the customer or the purpose of the stay; the hotel has reasonable grounds to believe that the use of the hotel services may jeopardize the smooth operation of the business, the safety or the public image of the hotel, without this being attributable to the hotel's sphere of control or organization; there is a breach of clause I no. 2 above.

The hotel must inform the customer immediately of the exercise of the right of withdrawal.

In the event of a justified cancellation by the hotel, the customer is not entitled to compensation.

The customer does not acquire any right to the provision of specific rooms.

Booked rooms are available to the customer from 3:00 PM on the agreed arrival day. The customer has no right to earlier access.

On the agreed departure day, rooms must be vacated and made available to the hotel by 11:00 a.m. at the latest. If the room is not vacated by this time, the hotel may charge 50% of the full room rate (list price) for its use until 6:00 p.m., and 100% thereafter. The customer is free to prove that the hotel incurred no loss or a significantly lower loss of revenue.

The hotel is liable for its contractual obligations with the due diligence of a prudent businessperson. This liability applies to non-performance-related areas, but is limited to defects in performance, damages, consequential damages, or disruptions caused by intent or gross negligence. Should disruptions or defects occur in the hotel's services, the hotel will endeavor to remedy the situation upon becoming aware of it or upon receiving immediate notification from the customer. The customer is obligated to contribute what is reasonable to resolve the disruption and minimize any potential damage.

The hotel is liable to the customer for items brought onto the premises in accordance with statutory regulations, up to one hundred times the room rate, but not exceeding €3,000.00, and for cash, securities, and valuables up to €750.00. Cash, securities, and valuables can be stored in the room or hotel safe up to a maximum value of €25,000.00. The hotel recommends making use of this option. Liability claims expire if the customer does not immediately notify the hotel upon becoming aware of any loss, destruction, or damage (§ 703 BGB).

The hotel's unlimited liability is subject to the statutory provisions.

If a parking space in the hotel garage or on a hotel parking lot is provided to the customer, even for a fee, this does not constitute a safekeeping agreement. The hotel operator is liable for gross negligence and intent in accordance with statutory provisions. The operator is not liable for motor vehicles parked and/or moved on the hotel premises, nor for their contents, if the underlying breach of duty was caused by negligence, but is not a fundamental contractual obligation. A fundamental contractual obligation is an obligation whose fulfillment is essential for the proper performance of the contract and on whose compliance the contractual partner may regularly rely. Liability for damages resulting from injury to life, body, or health is not limited by the preceding paragraph. This also applies to the hotel's agents.

Wake-up calls are carried out by the hotel with the utmost care. Claims for damages are excluded, except in cases of gross negligence or intent.

an email that we will send you shortly after you complete your booking with information about your reservation

as well as an email that we may send you directly after your stay at the hotel, in which you will be asked to

Please fill out the guest review form. Aside from emails confirming your booking, changes, or cancellations, as well as any communication from the hotel regarding your booking, guest review invitations, and emails you have expressly requested, we will not send you any further messages, emails, or letters unless you explicitly consent otherwise.

Any changes or additions to the contract, the acceptance of the application, or these terms and conditions for hotel accommodation must be made in writing. Unilateral changes or additions by the customer are invalid.

The place of performance and payment is the hotel's registered office.

The exclusive place of jurisdiction – also for disputes concerning checks and bills of exchange – is, in commercial transactions, the location of the hotel.

German law applies.

Should any provision of these General Terms and Conditions for Hotel Accommodation be or become invalid or unenforceable, the validity of the remaining provisions shall not be affected. An invalid clause shall automatically be replaced by a clause that most closely reflects the economic interests of the parties. Otherwise, the statutory provisions shall apply.

Separate terms and conditions apply for the organization of conferences, banquets and other events.

Children up to and including the age of 3 are considered infants/babies. For children up to and including the age of 12, the price is determined by the individual hotel's children's pricing policy.